NCWorks Trains!

The month of May was full of training and learning opportunities for Board Members, staff, partners, and Career Center personnel throughout the Triangle South Workforce Development Board (TSWDB) Local Area. From Career Pathways to Customer Service, TSWDB personnel had the opportunity to gain knowledge, share innovative ideas, and learn new techniques and best practices from trainers and experts from across the United States. Check out a summary of our May trainings and be sure to check out the links for additional information and resources.

NCWorks Service Keys – Unlocking Excellence
Have you ever wanted to raise the bar in your customer service delivery and didn’t know how? This enlightening and interactive training taught attendees how to use proven private sector service concepts and best practices, to help create the necessary emotional connections with customers for optimal service delivery. Attendees reviewed “KEY” elements of their customer service strategies and discussed ways to utilize those strategies in their local Career Centers. To learn more about NCWorks Service Keys, or to attend a training near you, visit

Workplace Sensitivity Training
Central Carolina Community College’s (CCCC) Associate Director of Human Resources, Valorie Benn, led an enlightening discussion on workplace sensitivity during a recent training for TSWDB staff, partners, and Career Center personnel. Throughout the discussion, attendees were presented with fictional scenarios of discrimination, harassment, and the creation of hostile work environments, and were given tips on how to react to the situation as a victim, and how to avoid the unintentional discrimination and harassment of others. For more information on receiving workplace sensitivity training, you should contact the Human Resources Department of your employer. For CCCC employees, click here for HR contact information.

NCWorks Career Pathways Conference 2.0
The NCWorks Career Pathways Conference 2.0 was a statewide conference held from May 17th to 19th in Cary, NC and served as an excellent resource for all things Career Pathways. Board members, board staff, secondary and postsecondary educators, employers, and community partners from throughout the state attended this event to learn valuable information on the creation and implementation of career pathways, and to gain insight from communities that were already operating Certified NCWorks Pathways. To view the PowerPoint presentations from the conference, visit the official NC Certified Career Pathways website. To view pictures from the event, click here.

Career Pathways Leadership Training
TSWDB staff recently hosted a Career Pathways Leadership Training that allowed local area board staff, community college and career center personnel, and career center partners to gain certification as a Leader in Career Pathways. CORD, the Center for Occupational Research and Development, is a nonprofit organization dedicated to leading change in education. Debra Mills, the Director of National Career Pathways, and Claudia Maness, the Vice President of Mathematics Instruction, provided Career Pathways Leadership Training attendees with the fundamental information needed to successfully understand and implement Career Pathways in our Local Area. This two day training session held at the CCCC Harnett Health Sciences Center, provided several opportunities for members of various organizations to work in teams by county and share ideas and best practices. For more information on CORD, check out their website at For more information on the certified Career Pathways in the TSWDB Local Area, subscribe to our blog, and stay tuned for more information!


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